Introduction
Welcome to v365. We understand how valuable your personal data is. That's why our Privacy Policy is built on full transparency — so you can be confident your information is in safe hands.
This Privacy Policy applies to the v365 website (v365.vu) and applies to all information collected through our mobile app. By using our services, you are deemed to have agreed to this policy.
This Privacy Policy is part of our Terms and Conditions section. Reading both documents together is recommended.
Core pillars of privacy
SSL encryption
All your data is protected with 256-bit SSL encryption. No data is exposed in transit.
Data is never sold
V365 never sells your personal data to third parties. Your information belongs to you.
Your control
You can view, update, or request deletion of your data at any time.
Secure Storage
Data is stored on our servers in encrypted form. Unauthorised access is completely prevented.
License Compliance
The highest data protection standards are maintained in accordance with international gaming licence requirements.
Minimal Data Collection
Only the information strictly necessary to provide the service is collected — nothing more.
What information we collect
V365 collects information in three main ways: what you provide directly, what is collected automatically while you use our services, and what is obtained through legitimate third parties. Each category is explained in detail below.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Email, mobile number, address | Account management and support |
| Financial information | Mobile banking number, transaction history | Deposit and withdrawal processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Usage Data | Gaming history, login times, favourite games | Service improvement & personalization |
What we do not collect
V365 never collects or stores your full bank card number, PIN, or password. Payment details are processed directly through the payment provider's secure gateway.
How data is used
Collected data is used solely for specified and legitimate purposes. v365 never uses your data for unrelated reasons or without your permission.
- For account creation, verification, and management
- To process deposits, withdrawals, and other financial transactions
- To provide customer service and technical support
- To prevent fraud, money laundering, and unauthorized access
- To comply with legal obligations and regulatory directives
- To personalise your gaming experience based on your preferences
- To send relevant promotions and bonus offers (subject to your consent)
- To improve platform performance and security
You can opt out of marketing communications at any time. However, messages related to account management and transactions cannot be disabled.
Security Measures
V365 uses industry-leading technology to protect your data. Our security team monitors systems 24/7 and responds immediately to any suspicious activity.
- Encrypted data transmission via TLS 1.3 protocol
- Two-factor authentication (2FA) is available
- Regular third-party security audits are conducted
- Suspicious logins are automatically detected and blocked
- Database fully encrypted with secured backups
- Staff access to data is role-based and restricted
If you suspect any unauthorised access, change your password immediately and notify our support team. We will investigate the incident and take the necessary action.
Your rights
Under v365's Privacy Policy, you have the following rights. To exercise any of them, please contact our support team. Requests are typically processed within 30 business days.
Right of Access
You can request a full copy of all information we hold about you.
Right to Rectification
You can request that any incorrect or incomplete information be updated or corrected.
Right to Erasure
After account closure, you may request deletion of any data retained beyond legal requirements.
Right to Restrict Processing
You can request that we stop using your data for specific purposes.
Right to Portability
You can download your data in a machine-readable format.
Right to object
You can object to the use of your data for marketing or profiling purposes, and your request will be acted upon immediately.
How long data is retained
V365 retains your information only for as long as necessary to provide our services and meet legal obligations. Even after account closure, certain data must be kept for a defined retention period.
- Active Account: All data is retained for the duration of the active account.
- Financial records: Transaction data is retained for a minimum of 5 years after account closure (legal obligation).
- KYC documents: Retained for 5–7 years after account closure, as required by the regulatory authority.
- Gaming logs: Retained for up to 2 years for security and dispute resolution purposes.
- Marketing Consent: Deleted immediately upon opt-out.
Once the retention period expires, data is securely deleted or anonymized so that your identity can never be traced again.
Protection of minors
V365 is an 18+ platform. We do not knowingly collect personal information from anyone under 18. Age verification is required at registration and reconfirmed during the KYC process.
If a minor's account is identified, it will be suspended immediately and all collected data will be securely deleted. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.
Privacy Policy updates
V365 reserves the right to update this Privacy Policy as needed. For significant changes, advance notice will be sent to your registered email. The latest version of the policy will always be available on this page.
Continued use of the service after any changes have been made will be considered as your acceptance of the updated policy. We recommend visiting this page regularly.
Stay Informed About Changes
For significant policy changes, an "Updated" banner will be clearly displayed at the top of the page along with a summary of what has changed.
Get in Touch
For any questions, requests, or complaints regarding this Privacy Policy, please reach out to our dedicated privacy team. We typically respond within 7 business days.
Email support
[email protected]
Responses typically take up to 7 business days
Live Chat
24/7 live chat support available
Get a fast response for urgent matters
If you are not satisfied with how a privacy dispute has been resolved, you have the right to file a complaint with our licensing authority.
Play Safe on v365
Your data is secure, your privacy is guaranteed. Open an account now and start enjoying a safe gaming experience.